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Bramley Sunnyside Juniors are aware that there may be times when members need to file an official complaint about an unjust treatment, harassment, heath and safety and/or safeguarding concern. This grievance procedure was created to clearly outline the process for these instances to ensure that all of our members are heard and treated equally.


The purpose of this grievance procedure is to (a) explain the scope and definition of grievances, (b) outline the process for reporting and closing a grievance, (c) define the club’s confidentiality measures, and (d) describe the disciplinary action steps for policy violations.


This policy is applicable to all BSJFC members, including committee members, managers and coaches. A grievance can be raised against any member. BSJFC defines a “grievance” as a formal club-related complaint, issue and/or objection made by a member.

Grievance Procedure

Before filing an official grievance complaint, BSJFC asks that all members review the policy that directly impacts their complaint. For example, if an employee files a bullying complaint, please refer firstly to the Anti-Bullying Policy in this Handbook.

BSJFC encourages members to resolve disputes informally, firstly with the help of a manager, coach or committee representative. If the informal complaint is not fairly and constructively resolved with-in 21 days, members may file a formal grievance.

Filing a Grievance

When filing a grievance, members have the option of reporting their complaints directly to a team manager/coach, or directly to the club’s management committee (please see contact details at the front of this handbook).

Once the complaint has been submitted to the management committee, members have the right to attend meetings with a witness or other representative and appeal decisions.

When a grievance is filed against another member, the accused also reserves the right to: view and request a copy of the official grievance complaint, formally respond to the complaint, attend all for-mal meetings with a representative and appeal the final decision.

Club Responsibilities

It is BSJFC’s responsibility to:
• Accept and thoroughly investigate all grievances
• Ensure that the grievance is resolved within 28 days, depending on the severity of each case
• Treat all parties fairly throughout the grievance process
• Adhere to ‘no-retaliation’ when members file a complaint
• Organise mediation meetings with the appropriate parties
• Practice a high level of confidentiality throughout the grievance process
• Accept and investigate all appeals
• Ensure that the final decision is implemented
• Maintain accurate and comprehensive records of each grievance


BSJFC members, including management committee members are required to sign a confidentiality agreement that limits them from discussing the grievance before and after it has been resolved. All parties are prohibited from discussing the matter with any other BSJFC members.

Policy Violations

If a member is found to have violated the grievance procedure policy, they will be subject to disciplinary action, up to and including termination. The severity of each case will determine the type of disciplinary action, which may include a warning, suspension, and/or termination.

If a member is unequivocally proven to have committed the grievance he/she is being accused of, BSJFC will adhere to disciplinary action, which may include a warning, suspension, and/or termination.

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